Terms & Conditions

For all mail orders please allow 2-10 working days delivery.

For West Australian and rural customers general post takes 7 to 10 days for delivery to these areas.

Please ensure that your delivery address is correct. This mainly applies to customers who live or work in a high rise or apartment block. We can’t accept responsibility for goods not delivered due to incorrect or insufficient address information. If your address is incomplete or incorrect, the parcel will be returned to us after 21 days. New delivery charges will apply if delivery is to be made again.

For Australian deliveries, we use a number of delivery services depending on your location

Please note that the Australia Post tracking system works only when the parcel has arrived at the destination Post Office.

EXPRESS POST: We can express post your order to you if you require a speedy delivery. Please choose “Express Post” as your preferred method of delivery in the shopping cart. Please allow 1-4 days for express post delivery depending on the final destination.  Please note that the tracking system works only when the parcel has arrived at the destination Post Office.

Please ensure your daytime contact phone number is correct. This will allow the couriers to contact you if they have any difficulty delivering your package.

For customers who wish to pick their order up from our store, please advise us via messaging so we have your order all ready to go.

Southon Styles offers a very flexible and fair returns policy.

If you’re not completely in love with an item/s you have purchased through Southon Styles, we are happy for you to return the item for a Credit Note within 14 days from the date of purchase. Once received the item/s will undergo a quality control check, which ensures the items have been received back in its original condition. Original condition means;

• Tags still attached

• Unworn

• Unwashed

• Take care not to get makeup/deodorant/perfume on the garment when trying it on.

Southon Styles reserves the right to refuse the return of an item if we believe it not to be in the original condition as when it was shipped. Items returned will be returned at the cost of the sender. Any damage incurred during transit to Southon Styles is the responsibility of the sender and any damaged items will not be exchanged.

Sale items are priced to clear so please choose carefully as we do not accept returns on clearance items. This includes change of mind or incorrect size selection. .* All promotions are voided when exchanging or using a store credit unless stated otherwise.

Southon Styles only accepts returns purchased from southonstyles.com.au. Southon Styles is not responsible for customer returns that are not received so please send with tracking information. Credits are generally processed within 48 hours of receiving them. All promotions are voided when exchanging or using a store credit unless stated otherwise.

AfterPay Returns

Returns remain subject to Southon Styles returns policy.

If you wish to return your item/s, send them back to us as you would for a normal order.

When Southon Styles receives the item/s and accepts your return, we will provide Credit Note for the same value as purchased.

Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments.

We use various shipping methods depending on location within Australian. If you choose to return an item/s the cost of the freight is the responsibility of the customer.

Faulty or incorrect goods received

Please contact our customer service team within 7 days of receiving the parcel at [email protected]

Once we have received the faulty item return, we will ship an exchange back to you at our expense. If we are unable to provide you with the same item you will be given the choice of store credit to select another item or a refund.

THANK YOU FOR SHOPPING AT SOUTHON STYLES